AI Content Strategist Job at Mondo, Garrison, MD

b2JrWlRodnJ4SVF4L01BQkcwTlkxczV5
  • Mondo
  • Garrison, MD

Job Description

Job Title:  AI Content Strategist
Location-Type:  Remote (EST or CST)
Start Date Is:  6/29
Duration:  6-Month Contract
Compensation Range:  $60/hr - $67/hr W2
Benefits:  Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:
Seeking an AI Content Strategist to support enterprise AI-driven chatbot and conversational content experiences within a large B2B environment. This role will focus on organizing, optimizing, and governing content that powers AI assistants and chatbot interactions across multiple business areas.

This is a highly execution-focused role centered around conversational content strategy, chatbot optimization, and backend knowledge organization — ensuring AI-driven experiences deliver accurate, user-friendly, and compliant responses.

Day-to-Day Responsibilities:

  • Create, update, and maintain content supporting AI assistant and chatbot experiences
  • Organize and structure backend knowledge/content used by AI and chatbot platforms
  • Refine chatbot conversations, response flows, fallback messaging, and user interactions
  • Develop deterministic responses aligned to business intents and user journeys
  • Apply metadata, tagging, and content governance standards across AI-enabled content
  • Monitor chatbot feedback and identify opportunities to improve conversational experiences
  • Execute content updates and optimizations based on user feedback and business goals
  • Ensure content aligns with brand voice, compliance, legal, and customer experience standards
  • Coordinate approvals and governance workflows with business stakeholders, compliance, and legal teams
  • Partner closely with AI Product Owners, business teams, and platform stakeholders to support AI initiatives
  • Document conversational standards, workflows, and content management best practices
  • Support ongoing optimization of AI-driven FAQ and virtual assistant experiences

Requirements:

  • Must-Haves:
    • 4 years of experience in content strategy, digital content management, conversational design, or chatbot content development
    • Hands-on experience supporting chatbot, conversational AI, or virtual assistant experiences
    • Experience refining conversational flows, chatbot responses, or AI-assisted user interactions
    • Strong content organization, documentation, and execution skills
    • Experience managing content governance, compliance reviews, or approval workflows
    • Experience collaborating cross-functionally with business, product, compliance, legal, marketing, and technology teams
    • Strong writing, editing, and communication skills
    • Ability to analyze feedback and make iterative content improvements
    • Experience working in financial services, B2B, or other highly regulated enterprise environments
    • Portfolio samples or examples of conversational/content strategy work
  • Nice-to-Haves:
    • Experience with knowledge management systems or structured content platforms
    • Exposure to AI-assisted content workflows or prompt-writing concepts
    • Experience with conversational AI platforms such as  Kore.ai or  eGain
    • Experience supporting enterprise FAQ/chatbot initiatives
    • Background in UX writing, information architecture, or conversational UX
    • Experience working alongside AI Product Owners or AI platform teams

Job Tags

Contract work, Remote work

Similar Jobs

ServiceNow

Global Partner Leader, Deloitte Job at ServiceNow

 ...for a highly driven individual with strong sales, communication, and organizational skills . You'll be central to shaping the Deloitte partnership and growing your career within a rapidly expanding company. The GPL will lead executive alignment, global business... 

Mohawk Trail Regional School System

School Committee Secretary Job at Mohawk Trail Regional School System

 ...MOHAWK TRAIL and HAWLEMONT REGIONAL SCHOOL DISTRICTS School Committee Secretary 2026-2027 School Year July 1, 2026 Start School Committee Secretary Part-time position (20-25 hours/week) starting July 1. Hours are flexible, but some evening work... 

Terrestris Global Solutions

Instructional Systems Designer Job at Terrestris Global Solutions

 ...Instructional Systems Specialist(ISS), you will support the analysis, design, development, implementation, evaluation, and/or life cycle...  ...(DOS) training programs.As the ISS you will focus on curriculum development, adhering to required formats such as the ADDIE model... 

MRA Recruiting Services

Electrical Engineer Job at MRA Recruiting Services

 ...Electrical Engineer Mixer Systems Pewaukee, WI Mixer Systems has been manufacturing equipment for the concrete products and related industries for more than 45 years. Our 86,000 square foot facility houses advanced product planning, state-of-the-art manufacturing... 

Rooted Talent Solutions

Copy of Healthcare Recruiter Job at Rooted Talent Solutions

 ...Job Title: Healthcare Recruiter (Remote, Independent Contractor) Company: Rooted Talent Solutions Location: Remote (U.S. only) Compensation: Commission-based (Starting at $1,800 per successful placement) About Us: Rooted Talent Solutions is a dynamic staffing...