Job Description

Description

We are seeking a highly capable Desktop Support & SaaS Systems Administrator to serve as our internal IT “go‑to” expert. This role requires deep hands‑on technical support skills across macOS, Windows, hardware/software troubleshooting, and corporate networks — along with administrative-level expertise in Jamf, Okta, Google Workspace, Active Directory, BetterCloud, and other SaaS platforms. You will own the full employee IT lifecycle, ensure our systems are secure and scalable, and maintain a world-class end‑user experience. MUST HAVE Experience with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps.

End‑User IT Support (macOS & Windows)

• Provide in‑person and remote desktop support for macOS, Windows 10/11, and iOS devices, including hardware/software troubleshooting and network diagnostics.
• Serve as the primary point of contact for all IT support issues, demonstrating professionalism, empathy, and high‑quality service at all times.
• Manage and resolve support tickets, ensuring SLA compliance and consistent documentation in the ticketing system.

Systems Administration – (Jamf, Intune, Okta, Google Workspace, AD, BetterCloud)

This role requires administrator‑level experience, not just user‑level interaction.

Jamf (macOS MDM Administration)

• Create, deploy, and manage configuration profiles , policies , scripts , and patch management for macOS fleets.
• Build and maintain zero‑touch provisioning workflows using PreStage Enrollments.
• Develop compliance baselines, security controls, and automation for macOS devices.

Okta (Identity & Access Management Administration)

• Manage lifecycle automation , group rules, app assignments, SSO integrations, MFA policies, and identity governance.
• Create and maintain custom Okta workflows , enforce adaptive MFA, and integrate new SaaS applications via SAML/OIDC.
• Oversee joiner/mover/leaver access processes with automated deprovisioning.

Google Workspace Administration

• Create and manage user accounts, groups, shared drives, and security/OAuth configurations.
• Administer Gmail, Drive, Calendar, and Workspace security settings.
• Monitor alerts, devices, and suspicious login activities.

Active Directory (On‑prem or cloud)

• Administer user objects, passwords, group policies, security groups, and workstation join processes.
• Audit and update permissions, group memberships, and access provisioning.

BetterCloud (SaaS Automation & Governance)

• Build automated workflows for onboarding/offboarding across SaaS apps.
• Manage alerts, bulk actions, SaaS file exposures, and security configurations.
• Maintain automated license assignment/removal and SaaS compliance reporting.

Other SaaS Applications

• Act as primary admin for corporate apps, ensuring proper configuration, permissions, integrations, and lifecycle management.

Onboarding / Offboarding Ownership

• Fully own the new hire onboarding process , including account creation, hardware prep, MDM enrollment, and access provisioning across all systems.
• Execute secure and compliant offboarding , including remote lock/wipes, access revocation, license reclamation, and asset retrieval.
• Partner closely with HR, management, and department leads to ensure a seamless employee experience.

IT Infrastructure & Security

• Support office networks, wireless access points, printers, VoIP phones, Zoom Rooms, and conferencing systems.
• Respond to outages and escalate issues to IT or vendors when necessary.
• Implement and enforce security best practices , including OS patching, endpoint hardening, MFA enforcement, and access controls.
• Assist with IT audits, compliance tasks, vulnerability remediation, and device health monitoring.

Asset Management & Inventory

• Oversee all IT inventory including laptops, accessories, peripherals, and software licenses.
• Manage the full hardware lifecycle: procurement → deployment → maintenance → refresh → decommissioning.
• Coordinate with external vendors for equipment servicing or warranty claims.

AV & Event Support

• Support Zoom, Zoom Rooms, and in-office/hybrid meetings.
• Coordinate and run company-wide or department-level AV events or presentations.

Nice to have:

Apple Certified Support Professional

Okta Certified Professional

Jamf Certified Tech

Jira Administrator Certification

Jira Service Desk Administrator Certification

Skills

okta, gsuite, macos, jamf, customer service, google workspace, gmail, windows, imaging, Technical support, Support

Top Skills Details

okta,gsuite,macos,jamf,customer service,google suite,gmail,windows,imaging,Technical support

Experience Level

Expert Level

This is a Contract to Hire position based out of Irvine, CA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Irvine,CA.

This position is anticipated to close on Mar 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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