Car Wash Manager job at Elgin Hyundai Bartlett, IL, US

Job Description

Car Wash Manager Bob Loquercio Auto Group The Car Wash Manager is responsible for the overall performance, profitability, and operational excellence of the car wash location. This role provides leadership to the Site Supervisor, sets performance expectations, and ensures consistent execution of company standards across people, sales, service, safety, and maintenance. Benefits: * Medical Plan * Dental Plan * Vision Plan * 401(k) Savings Plan * Basic Life Insurance * Accident & Critical Illness Insurance * Discounts on Products and Services * Flexible Schedules * Work Life Balance Key Responsibilities: Leadership & People Management:

Lead, coach, and develop the Site Supervisor and hourly team members
Set clear expectations for performance, conduct, and customer service
Oversee hiring, onboarding, training, and retention efforts
Conduct regular performance reviews and corrective actions when needed
Build a culture of accountability, teamwork, and pride in the site

Operations Oversight:

Ensure daily operations are executed consistently and efficiently
Hold Site Supervisor accountable for staffing levels, scheduling, and shift coverage
Ensure compliance with SOPs, safety standards, and cleanliness expectations
Monitor cash handling, loss prevention, and operational controls
Step in as needed to support operations during peak times or staffing gaps

Sales & Membership Performance:

Own site-level KPIs, including revenue, memberships, labor, and customer satisfaction
Coach Site Supervisor on up-selling, membership conversion, and customer engagement
Analyze performance trends and implement action plans to improve results
Ensure promotional programs and pricing strategies are executed correctly

Maintenance & Asset Protection:

Oversee preventative maintenance programs and inspection routines
Coordinate with vendors, technicians, and ownership on repairs and capital needs
Ensure equipment, tunnel, vacuums, and property are maintained to company standards
Hold the Site Supervisor accountable for reporting issues and following maintenance protocols

Customer Experience & Brand Standards:

Ensure a consistently high-quality customer experience
Address escalated customer concerns and resolve issues professionally
Maintain brand standards for appearance, signage, and site presentation
Serve as a visible leader who models excellent service and professionalism

Job Tags

Hourly pay, Full time, Flexible hours, Shift work

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