Job Description

About Us:

Cufiya is a brand new coffee shop soon to fully open in San Diego. Cufiya is more than a coffee shop — we're a community space rooted in culture, connection, and craft. Located in the heart of San Diego, we serve high-quality coffee, tea, and fresh bites in an environment that uplifts and inspires. We’re seeking a driven and passionate Coffee Shop Manager to help lead our team and grow with us.

Overview:

The Manager at Cufiya plays a key leadership role in overseeing daily operations, ensuring high-quality customer service, and fostering a welcoming and inclusive environment for both staff and guests. This position is responsible for team management, scheduling, inventory control, and contributing to the overall growth and vision of the shop.

Key Responsibilities:

• Oversee daily operations of the coffee shop, ensuring a smooth, clean, and customer-friendly environment
• Manage and train staff, create schedules, and foster a positive team culture
• Monitor inventory and coordinate with vendors for timely ordering
• Ensure high standards of customer service and product quality
• Track sales, expenses, and support efforts to increase profitability
• Maintain health and safety compliance at all times
• Assist with marketing initiatives and community engagement efforts
• Open and/or close the shop depending on schedule
• Prepare and serve a variety of beverages, such as coffee, tea, and specialty drinks
• Interact with customers to take orders and provide recommendations
• Operate coffee-making equipment and maintain cleanliness and hygiene standards
• Handle cash and card transactions accurately
• Ensure the presentation and quality of beverages meet the established standards
• Restock and organize inventory, including coffee beans, syrups, and other supplies
• Adhere to all food safety and sanitation regulations
• Manage customer inquiries and resolve any complaints or issues
• Collaborate with team members to maintain a smooth workflow
• Follow company policies and procedures at all times

Required Qualifications:

• Prior experience managing or supervising in a café, restaurant, or retail setting
• Strong leadership, communication, and organizational skills
• Ability to multitask in a fast-paced environment
• Must have or willing to obtain food handling permit
• Passion for coffee and hospitality
• Tech-savvy and comfortable using POS systems and basic inventory tracking tools
• Must be authorized to work in the U.S.
• High school diploma or equivalent
• Knowledge of different coffee brewing techniques
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Attention to detail and accuracy in order taking and preparation
• Ability to handle cash transactions and use POS systems
• Basic understanding of food safety and hygiene practices
• Flexibility to work various shifts, including weekends and holidays
• Team player with a positive and friendly attitude

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