Job Description

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers.

You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio.

Native or bilingual proficiency in Vietnamese and professional fluency in English is required.

Your team:
You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).

What you will do:

• Provides exceptional customer support across multiple channels to High Value Providers
• Efficiently and promptly resolves incoming inquiries and concerns.
• Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period.
• Educates providers on the functions of Booksy.
• Outbound contacts focused on customer and revenue retention.
• Delivers a seamless and positive customer experience.
• Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market.
• Plays an integral role in generating new sales that turn into lasting relationships.
• Attends meetings with potential High Value Providers according to business needs.
• Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community.

Compensation: $24.95 hourly + bonus

Requirements

What you will bring to the table:

• Bilingual proficiency in Vietnamese.
• 3+ years of experience in account management, or customer success, specifically working with Vietnamese customers. 
• Strong understanding of customer onboarding and support.
• Excellent communication, facilitation, and storytelling skills. Able to translate complex changes into simple, actionable messages.
• Demonstrated ability to influence without authority and build trust across multiple teams and regions.
• Analytical mindset with experience measuring adoption and engagement metrics.

Benefits

The Booksy benefits we offer are:

• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval. Non-Exempt- 160 hours a year/ does not roll over.
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.

A bit about Booksy:

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry,  AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.

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