Job Description

Amper is an early-stage, VC‑backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop‑floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency.

We are growing fast, with ambitious goals, and we’re looking for an experienced Customer Success Manager to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction.

About the Role

As an Customer Success Manager at Amper, you will be the key point of contact for our customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention. You’ll develop trusted relationships with both executive stakeholders and tactical teams within our customers’ organizations, acting as a strategic partner and advocate.

You’ll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success, whether that’s through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes.

This role is critical to Amper's growth, as you’ll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities.

This is a remote-friendly role that can be based anywhere in the US.

Key Responsibilities

• Customer Success Strategy & Relationship Building:

• Time to Value & Adoption:

• Retention & Expansion:

• Cross-Functional Collaboration:

• Advocacy & Feedback:

What We’re Looking For

We’re looking for a Customer Success Manager who knows how to make SaaS work in the real world of manufacturing. You should bring a strong mix of hands-on experience , customer obsession , and the ability to partner cross-functionally to deliver outcomes that matter.

Direct Experience:

• 5+ years in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products

• 2+ years working with manufacturing or industrial customers , with a clear understanding of the shop floor, operations leadership, and the dynamics of driving change in those environments

• Experience managing a book of business that includes mid-market to enterprise accounts , with a track record of retention and expansion

Core Skills :

• Proven ability to lead customer onboarding, adoption, and QBRs , aligning product value to measurable business goals

• Confident navigating both executive relationships and tactical day-to-day users (for example, operations managers, plant supervisors, engineers)

• Strong data fluency ; comfortable interpreting product usage and customer behavior data to spot risks and opportunities

• Skilled in collaborating with Sales, Product, and Support to remove barriers and create a frictionless customer experience

Mindset & Work Style:

• A customer-first problem solver who goes beyond business reviews to ensure customers are successful

• Energized by the pace and ambiguity of an early-stage, high-growth SaaS company

• Scrappy, resourceful, and proactive ; you step in and take action when something needs fixing or improving

• Comfortable managing multiple accounts and priorities while staying organized and responsive

Why Join Amper?

• Be part of a mission-driven company transforming the manufacturing industry.

• Collaborate with a dynamic, innovative team that values creativity and impact.

• Enjoy competitive compensation, benefits, and opportunities for growth.

Compensation & Benefits:

The range of annual base salary for full-time employees for this position is $90,000-120,000 per year, with annual incentive potential of $15,000-35,000 at plan. Please note that pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.

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