WHO WE ARE:
The Office of General Counsel is seeking a Director II to lead the Commission Appeals Department. Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E. 15th Street, Austin, TX.

WHO YOU ARE:
An organized, self-starting, motivated professional with strong leadership and problem-solving skills. You can set and maintain high standards, lead your team through process improvement, and create a positive, productive, professional work environment for everyone. You should be innovative and open to new ideas to streamline existing processes and have excellent people skills. You have great organizational skills, strong attention to detail and the ability to handle multiple priorities while meeting strict deadlines.

WHAT YOU WILL DO:
The Director II perform advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan, goals, and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

• Direct and manage a staff of attorneys, legal support and administrative professionals.
• Conduct legal research and analysis in formulating advice and counsel on various matters within the scope of department duties.

• Provide legal and policy advice and counsel to the Commissioners and the General Counsel in connection with matters within the scope of department duties.
• Maintain productive professional working relationships among departmental staff as well as between the department and the public and other stakeholders to enhance the public image of the department and the agency.
• Analyze program goals and operations, and interpret relevant statutes, regulations and policies to plan and direct improvements and innovations within the department and in cooperation with initiatives outside the department as appropriate.
• Oversee Department Project Management and Rapid Process Improvement (RPI) projects to ensure staff and resources are performing at an optimal capacity.
• Direct the coordination of department activities with other Texas Workforce Commission departments to ensure the accomplishment of agency goals.
• Plan and direct staff development and training to enhance morale and to maximize quality customer service.
• Oversee the administration of human resource management which includes hiring and selecting staff, training and development, evaluating job performance, employee benefits, leave, travel, and personnel recommendations and actions.
• Oversee and analyze management and productivity reports and coordinate program analyses, investigations, and audits.
• Prepare and conduct presentations for staff, management, or executive staff and represent the agency in meetings, conferences, or hearings.
• Direct fiscal management within the department including preparation of annual budget, acquisitions of equipment and supplies, and monitoring expenses.
• Perform other duties as assigned.

• Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, three years of which must have been in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

• Direct and organize program activities.
• Establish program goals and objectives that support the strategic plan.
• Identify problems, evaluate alternatives, and implement effective solutions.
• Develop and evaluate policies and procedures.
• Prepare reports.
• Communicate effectively.
• Plan, assign and supervise the work of others.

• Significant experience in managing and overseeing staff.
• Strong leadership skills to motivate, mentor, and develop a large team. Ability to foster a positive and collaborative work environment.
• Ability to develop and execute strategic plans to optimize performance, meet service level measures, and adapt to changing unemployment trends and regulations.
• Proven ability to manage on a daily basis, staffing, scheduling, workflow optimization, and technology implementation.
• Extensive knowledge of the Unemployment Insurance (UI) program, procedures and experience providing technical guidance on difficult UI problems.
• Skills in project management, process improvement and productive decision making.
• Ability to communicate clearly and effectively with staff, management, claimants, and other stakeholders. Ability to write clear and concise reports, policies, and procedures.
• Extensive knowledge of the Texas Unemployment Compensation Act.
• Liaison experience working across Departments and Divisions.
• Experience creating and implementing special programs or initiatives.
• Experience implementing and analyzing policy initiatives to ensure conformity with DOL Regulations.
• Experience implementing Rapid Process Improvement.

• A Family Friendly Certified Workplace.
• Competitive salary: $11,593.73/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave.
• Additional benefits for active employees can be found at

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo (Job Search).
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.