Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Housekeeping Manager to join the hotel’s team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Housekeeping Manager assists with the oversight of the entire housekeeping area, to include public areas and night cleaning. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction.  This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. 

Position Responsibilities/ Essential Functions

Obtains list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.

· Assists with assigning rooms to team members their duties, and inspects work adherence Hyatt standards. 

· Assists with the preparation and distribution of  the room assignment sheet and floor keys.

Maintain effective lines of communication with the Front Office and other departments of the hotel .  

Assist with the scheduling of cleaning for lobby area, public restrooms, public areas, elevators, etc.

· Assist with scheduling of periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

· Assists with scheduling deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

· Ensures guest rooms are properly secured and the housekeeping staff utilize proper key control procedures.

· Assists with guest complaints and take service recovery measures if required.

· Review the housekeeping points on the guest feedback forms, take actions on guest complaints and share guest compliments with staff members.

· Submit requests for repair and periodic maintenance of cleaning equipment.

Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

· Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.

· Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure operation that is more efficient.

· Assists with inventory management of the stock required in cleaning and maintenance.

· Motivate team members and resolve any issues that occur on the job

· Conduct or ensure all Training and Evaluations are completed as required by Hyatt

· Coach and counsel employees to reflect Hyatt Service Standards and Procedures

· Other projects and duties as required/assigned.

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