[Internal] Customer Success Engineer (Federal) TS/SCI w/CI Poly Job at Forward Networks, Inc., Washington DC

cHJ3WlNoRGh5NGN3KzhJQ0dVUmYwODl6QlE9PQ==
  • Forward Networks, Inc.
  • Washington DC

Job Description

Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

Over the past few years, Forward Networks has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs.

Forward Networks is looking for a Customer Success Engineer.

  • Do want to create a category and help build a special company?
  • Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
  • We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. 

What you’ll do:

As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base.

Responsibilities:

  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform
  • Walking directly with our internal Product Management, Engineering, Sales and Marketing teams.
  • Some travel to customer locations (<10%)

Requirements:

  • B.S. Computer Science or equivalent educational experience
  • TS/SCI with a CI Clearance Required
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Experience:

  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
  • Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment 

Highly Desired:

  • One or more of the following certificates: CCIE, JNCIE or VCDX
  • Experience in working for a startup company
  • Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $200,000/yr to $240,000/yr. The offered compensation may also include stock.

Job Tags

Similar Jobs

Umbra

Senior Flight Software Engineer Job at Umbra

 ...Umbras expertise in remote sensing and spacecraft operations to engineer platforms purpose-built for U.S. and allied defense and...  ...belong here at Umbra. About the Job We are seeking a Senior Flight Software Enginee r to support Umbras Mission Solutions business... 

Munson Healthcare

Rehabilitation Aide - FULL TIME Job at Munson Healthcare

If you are seeking a rewarding job that truly helps people in need, a Rehabilitation Aide position could be the perfect place to begin your journey. Our Rehabilitation Aide plays an important role in patients lives here at Munson Medical Center by working directly...

Confidential

Director of Curriculum & Instruction - Elementary Job at Confidential

 ...School District/Employer: District Category/Employer: Central Office, Position: Director, Assignment Level: Area ~ Curriculum & Instruction Job Title: Director... 

New paradigm staffing

Entry-Level Remote Healthcare Records Intake Assistant Job at New paradigm staffing

 ...Were looking for a motivated Entry-Level Healthcare Records Intake Assistant to join New Paradigm Staffing , supporting the secure intake and processing of medical records. What Youll Do Receive and log incoming medical records Review documents for accuracy... 

Bullock Protection LLC

Armed Security Officer, Part-Time Flex Job at Bullock Protection LLC

 ...Bullock Protection LLC, a leader in private security services, is excited to announce an opening for a part-time Armed Security Officer flex position. This role is essential in maintaining the safety and security of our clients' premises, personnel, and assets. The position...