Job Description
POSITION SUMMARY - ON-SITE POSITION ONLY
The IT Systems Specialist II provides high-quality Tier II technical support across Spectrum’s environment, focusing on incident triage, issue resolution, user and device administration, endpoint lifecycle management, and proactive system monitoring. The position plays a key role in delivering a reliable, secure, and positive technology experience for end users while adhering to established IT, security, and compliance standards.
ESSENTIAL FUNCTIONS - Provide end User Support & Service Delivery
- Provide outstanding customer service and a positive support experience by interfacing directly with Spectrum employees on issues, communicating in a clear, concise manner
- Collaborate closely with IT colleagues, technical teams, and business partners to resolve issues and improve services.
- Provide technical support for workstations, peripherals, printers, mobile devices, and approved business applications across all tiers (I, II, II)
- Provide remote software installation, configuration, and troubleshooting support.
- Serve as an escalation point for third-party service desks and vendors.
- Create, maintain, and decommission user accounts and access in accordance with documented procedures and security policies.
- Administer remote connectivity tools following approved access and auditing standards.
- Manage printer drivers, print queues, and related troubleshooting activities.
- Provide Systems, Accounts & Endpoint Management
- Provide Asset, Software & Change Management
- Ensure accurate asset tracking and lifecycle documentation.
- Develop, update, and maintain knowledge base articles, “how-to” guides, and technical procedures.
- Provide one-on-one technology onboarding and training for new staff.
- Ensure all endpoint and user activities comply with security, HIPAA, and organizational policies.
PRIMARY RESPONSIBILITIES - Participate in process improvement initiatives and contribute ideas that enhance efficiency, reliability, and user satisfaction.
- Perform workstation provisioning, OS imaging, deployment, and lifecycle management.
- Administer iOS and other mobile device management platforms.
- Attends meetings as assigned and participates in educational activities to keep skills up to date
- Demonstrates professionalism at all times
- Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
- Maintain confidentiality and professionalism at all times and proactively identify and report operational security.
- Is proactive in identifying, reporting and participating in the resolution of any potential or safety issue
- Performs other duties necessary to maintain the overall efficiency and continuity of the dept
QUALIFICATIONS - Associate’s or Bachelor’s degree preferred, or equivalent combination of education and 3–5 years of experience in healthcare IT or managed services environments.
- Experience and ability to thrive in a fast-paced, team oriented, customer service environment
- Strong experience supporting Windows operating systems and Microsoft 365.
- Working knowledge of Active Directory and Exchange environments.
- Experience with printer management, drivers, and queue configuration.
- Solid understanding of desktop and laptop hardware (Dell, HP, Apple).
- Strong written documentation skills with the ability to create clear technical procedures.
- CompTIA A+ certification (current) or equivalent experience.
- Exposure to basic Windows server administration preferred.
- Experience with mobile device management (MDM) platforms preferred.
- Familiarity with SQL or basic database concepts preferred
- Excellent customer service skills
- Highly effective communication and interpersonal skills with the ability to function as part of a team
- Valid driver’s license.
- Ability to maintain confidentiality
PHYSICAL DEMANDS / WORK ENVIRONMENT - Travel to multiple service sites, as required.
- Prolonged use of computers, keyboards, mice, and related peripherals.
- Ability to lift and move computer equipment weighing up to 30–50 lbs.
- Extended periods of standing, walking, bending, and reaching.
- Work environment includes typical office and computer-related noise levels
BENEFITS - Health Insurance (80% company-paid)
- HSA Match (Company match $3,000 family plan / $1625 individual plan)
- Dental & Vision Insurance Plans
- 401(k) Match and Profit-Sharing Plan
- Life and Accidental Death and Dismemberment Insurance (Company paid)
- Long-term Disability Insurance (company-paid)
- Short-term Disability Insurance (company-paid)
- Generous paid time off
- Voluntary, Employee-Paid Benefits
- Medical Reimbursement Plan
Job Tags
Full time, Temporary work, Work at office, Remote work