Job Description

Role Overview

Title: IT Technician I

Employment Type: Full‑time, Hourly (Non‑Exempt)

Reports To: Senior Technician/Service Manager

Work Model: Hybrid (approximately 50% remote / 50% onsite)

This role supports small‑to‑mid‑size business clients across multiple industries. You will provide front‑line IT support, perform onsite installations, and assist with supporting the IT infrastructure of client environments. This position is designed for early‑career IT professionals who want broad exposure to modern infrastructure, cloud services, and managed IT operations.

Key Responsibilities

• Provide Tier 1 technical support for end users via phone, email, and in-person.
• Troubleshoot and resolve issues related to workstations, servers, networking, and peripherals
• Perform onsite installations of computers, servers, networking equipment, and structured cabling
• Track issue resolution in ticketing system
• Document work performed, configurations, and resolutions accurately
• Provision and manage users in Active Directory / Entra ID and Microsoft 365
• Assist with backup configuration, monitoring, and restore testing
• Escalate complex issues appropriately while exercising sound independent judgment

Technical Skill Set

Networking Fundamentals

• IP addressing, DNS, DHCP, NAT, VLAN awareness
• Wired and wireless networking fundamentals (Wi‑Fi standards, signal strength)
• Structured cabling basics (RJ‑45 termination, patch panels, wall jacks, cable management)

Core Systems & End‑User Support

• Windows workstation deployment, configuration, and troubleshooting
• Peripheral support (printers, scanners, VoIP phones, card readers, mobile devices)

Identity & Cloud Services

• Microsoft 365 administration (users, licenses, basic Exchange Online tasks)

Server & Infrastructure Basics

• File and share permissions, ownership, and security concepts

Backup & Recovery

• Image‑based vs file‑level backups
• Backup scheduling, retention concepts, and basic recovery validation

Professional Expectations

• Professional appearance and communication with clients and internal staff
• Ensure change control and documentation standards
• Communicate with other team members to understand the business impact of IT decisions and changes

Physical & Scheduling Requirements

• Ability to lift 50+ lbs and safely use ladders
• Occasional weekend or after‑hours work
• Reliable transportation and clean driving record (company vehicles available)

Qualifications

• 0–2 years of hands‑on IT experience or equivalent practical training
• Associate degree in IT or equivalent professional experience
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus

Compensation & Benefits

• Hourly: $24–$30 per hour depending on experience with overtime opportunities.
• Overtime: 1.5x hourly rate
• Health insurance, Dental Insurance, Vision Insurance
• Paid holidays and paid birthday
• 2–4 weeks PTO based on tenure
• Certifications paid upon successful completion and with managerial pre-approval

Growth Path

This role provides exposure to Managed Service Provider (MSP) operations, cloud services, and infrastructure projects. Clear advancement paths typically emerge within 12–24 months and may include advancement to: IT Technician II / Systems Administrator, a security‑focused or cloud‑focused role, or technical project and service management tracks

***email_hidden***

Job Tags

Similar Jobs