Job Description
Classification: Contract
Contract Length: 12 months
Position Summary: As a MEDITECH Command Center Analyst, you will assist in the implementation and support of MEDITECH Expanse applications. This role is focused on supporting the Expanse product team. This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA’s Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner.
This position will require travel to Nashville TN as well as remote work from home. Travel/Remote will be cyclical in order to meet implementation date. Go live period expected to be every 1-2 months. Expected travel to Nashville TN. During onsite time, the team will cover 8 to 10-hour shifts. 24 x 7 coverage.
Responsibilities:
- Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH Expanse Advanced Clinicals -OM, PAPD or PCS application and standards.
- Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
- Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.
- Act as point contact for product while on shift during go-lives to resolve issues.
- Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
- Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
- Collaborate with business owners and the facilities to define requirements and solutions
- Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
- Builds positive relationships with business operations, ITG leadership, and vendors
- Provide routine support and maintenance for current production applications as assigned
- Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
- Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
- Address and provide operational support as needed and On-call responsibilities
Requirements:
- 5+ years experience working with MEDITECH Expanse or Magic, specifically with one or more of the following modules - OM / OE, PAPD / PCM or PCS / NUR.
- Expected 3 + years of related experience
- Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
- Able to establish and meet delivery dates
- Past EHR experience preferred
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
- Strong problem and issue resolution experience and create quality deliverables
- Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
- Ability to work independently as well as with a team on complex projects.
- Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
- Excellent verbal and written communication skills
- Includes a schedule that has shifts occurring after normal business hours (evenings, nights, weekends and company holidays) and on-call support as required. Shifts are scheduled to cover a 24 hour/7 day a week support model.
- Staff must remain flexible and available to help with any/all disaster or emergency situations.
Education
- Bachelor’s degree in Healthcare, Information Technology, or related field preferred
- Equivalent combination of education and relevant healthcare IT experience will be considered
Job Tags
Contract work, Remote work, Work from home, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift