Passenger Service Agent Job at Worldwide Flight Services, Seattle, WA

cExvZFNSRGd3b002LzhJS0hFaGEwY1Y3QUE9PQ==
  • Worldwide Flight Services
  • Seattle, WA

Job Description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?Job Summary Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations. Check out this short video of a Day in the life of a Passenger Service Agent!Responsibilities

  • Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
  • Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
  • Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
  • Provide assistance to customers arriving to retrieve their documents and freight.
  • Collect appropriate charges and document method of payment.
  • Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
  • Assist in completion of MAWBS for over-the-counter shipments.
  • Confirm all bookings are accepted
  • Confirm TSA mandatory screening.
  • Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
  • Data capture AWB information into airline system(s).
  • Manifest flight based on information received from the warehouse.
  • Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
  • Verify post flight inventory with documents on hand.
  • File maintenance of all pertinent documents and records.
  • Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
  • Answer incoming calls and responds to emails.
  • Demonstrate diligence required to maintain security under the Airport Police, TSA and United StatesMinimum Requirements
  • Must be at least 18 years of age.
  • Must possess clean driving record and valid driver's license.
  • Must provide proof of the legal right to work in the United States.Preferred Skills
  • Typing skills with ability to type a minimum of 35 wpm.
  • English proficiency (e.g., reading, writing, speaking, listening).
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Work values (e.g., responsibility, honesty, integrity).
  • Knowledge of basic arithmetic and mathematics.
  • Comprehension of airway bill import procedures and government regulations.
  • Attention to detail and organization skills.
  • Ability to follow instructions from supervisor or lead agent.
  • Ability to work as an effective team member.
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.Physical Requirements/Working Conditions
  • Must be able to lift up to 50 lbs.
  • Tolerate moderate to loud levels of noise within the work environment.
  • Stand and remain standing for periods up to 3 hours without sitting.
  • Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
  • May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job Tags

Full time, Part time, Work at office, Local area, Worldwide, Shift work, Weekend work

Similar Jobs

MAC

MAC Keyholder - Part Time - Lakeside Shopping Center - Metairie, la Job at MAC

 ...The Este Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately... 

BJC Healthcare

Community Support Specialist II - Co-Occurring Job at BJC Healthcare

 ...Job responsibilities :Meet with clients in the office, their homes or community to assist them in moving towards using coping skills...  ...own personal vehicle Any mileage you put on your vehicle while working in the community will be reimbursed back to you at $.65 per mile... 

2K

Concept Artist (Environments) Job at 2K

 ...As a Principal Environment Concept Artist at Cloud Chamber, you will join our talented development team to help shape the foundational visual DNA of our project. You will collaborate with a passionate group of game developers and be responsible for crafting high-fidelity... 

Sylvan Learning Center

Early Literacy Teacher Job at Sylvan Learning Center

 ...Early Reading Teachers Wanted for Fun After-School Tutoring! Sylvan Learning Center is looking for fun, dedicated teachers to help and inspire students. We are currently looking for teachers who are able to teach reading at a K-6 level, with a preferred focus on K-2... 

SOUTHEAST NEUROSCIENCE CENTER, LLC

SOUTHEAST NEUROSCIENCE CENTER, LLC Job at SOUTHEAST NEUROSCIENCE CENTER, LLC

JOB SUMMARY: Performs routine to complex magnetic resonance procedures and related techniques, producing images at the request of and for interpretation by a licensed independent practitioner. Ensures services are performed in a safe environment in accordance with...