Job Description

Smithtown Toyota is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for both of our busy shops. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus.Bilingual (Spanish speaking) is preferred. What we're looking for:

• Strong customer service and computer skills
• Candidates that are reliable and punctual
• Good understanding of computer software and other automotive technologies
• Quick learner with a positive attitude and a pleasant speaking voice
• Must be able to pass a drug test and background check prior to employment

• Greeting customers in a polite and professional manner
• Scheduling service appointments
• Answering basic questions regarding services (pricing, estimated timing, etc.)
• Transferring customers to the appropriate staff member when necessary
• Responding to voicemails left outside of business hours
• Perform other duties as assigned by Management
• Able to work weekdays and Saturdays between the hours of 7:00 am and 5:00 pm

• A competitive compensation package for the right candidate (hourly plus commission)
• Health Insurance with generous employer contributions
• Dental coverage plan available
• 401K Plans available with no waiting period
• Paid holidays
• Paid vacation
• Paid sick days

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