Job Description
MM is a global leader in consumer packaging. The Group provides packaging solutions for carton board and folding cartons with an attractive offer in kraft papers, uncoated fine papers, leaflets, and labels. MM promotes sustainable development through innovative, recyclable packaging and paper products.
Our heart beats for talents – be one of them! To strengthen our Client Services Team in Clayton, we are looking for a passionate Project Manager – Print Production.
Your Role - Receive and process routine and complex client orders.
- Respond to inquiries and/or customer issues related to orders.
- Maintain positive ongoing relationships with customers and sales staff.
- Utilize knowledge of products, logistics, production planning, and inventory management to ensure that client orders are fulfilled on time and to the client's satisfaction.
- Manage the proofing process, including requesting revisions to graphics and client approvals.
- Generate job tickets in the ERP system.
- Assure that client product specifications are followed and updated as applicable.
- Submit requests for quotes.
- Coordinate and facilitate client meetings, if needed.
- Own the project from the front-end through shipping.
- Track on-time deliverables or client press checks, as needed.
- Occasionally travel for on-site meetings, etc.
- Act as the primary point of contact for clients throughout the project lifecycle
- Collaborate with sales and operations teams to ensure that client orders are fulfilled on time and to the client's satisfaction.
- Provide regular updates to clients on the status of their orders.
- Identify and resolve any issues or concerns that clients may have.
- Ensure that all project-specific requirements are met, such as tracking of on-time deliverables or client press checks.
- Continuously improve processes and procedures to enhance the client experience and increase efficiency.
- Maintain accurate and up-to-date records of client orders and communications.
- Participate in training and development opportunities to enhance skills and knowledge.
Key Skills & Attributes - Strong communication skills: The ability to communicate effectively with clients, team members, and other stakeholders is crucial for success in this role.
- Customer-oriented mindset: The ideal candidate should be able to put the customer's needs first and work towards achieving their goals.
- Problem-solving skills: The ability to identify the root cause of a problem and develop quick solutions is essential for this role.
- Collaboration and teamwork: The candidate should be able to work effectively with team members from different functions to achieve organizational goals.
- Computer skills: Proficiency in Microsoft programs and ERP systems is important for this role.
- Previous print experience: Experience in print production and project management is preferred.
- Attention to detail: The candidate should be detail-oriented and able to manage multiple projects simultaneously.
- Time management skills: The ability to prioritize tasks and manage time effectively is important for meeting project deadlines.
- Positive attitude: A positive attitude and willingness to learn and adapt to new situations is essential for success in this role.
Your Profile - Customer Relations
- Attention to Details
- Pharmaceutical Packaging Experience
- Bachelor’s degree preferred, but not required.
- Minimum 5+ years in the Printing industry.
Our Offer We offer you a workplace in a stable environment at an international company which is an industry leader. You can also look forward to interesting tasks with a high degree of management scope in a team that is collaborative, passionate, result-focused, and responsible. MM Packaging offers a comprehensive benefit plan including Medical, Dental, Vision and Life Insurance, as well a 401K retirement plan and paid vacation. Interested? We look forward to receiving your application and resume.
Job Tags
Full time