Job Description

Job Description

Join the Chief Business Office, where you will lead advocacy initiatives in the consumer bank space. This dynamic role offers broad exposure across key business areas and the opportunity to help drive strategic initiatives, operational excellence, and organizational effectiveness.

As Vice President, Consumer Bank Advocacy in the Chief Business Office, you will be instrumental in driving and managing cross-functional programs that support the firm’s business advocacy efforts in the consumer and retail banking space.  You will work at the intersection of consumer payments and policy, tackling some of the most important issues shaping the industry. No two days will be the same as you collaborate with expert teams to shape conversations around existing and emerging policies. This is a fast-paced, evolving environment where your passion, knowledge of consumer payments, and strong project management and communication skills will be highly valued.

Job Responsibilities

• Build and maintain a perspective on competition, consumer needs, and the regulatory landscape in consumer banking, which will inform the team’s strategy.
• Project manage coordinated initiatives across multi-disciplinary teams, from product to consumer research and go-to-market strategy and execution.
• Build relationships across teams and all levels to drive collaboration and project success.
• Support ad hoc projects and initiatives as needed in a dynamic, evolving environment.
• Execute multi-disciplinary strategic, integrated communications efforts to advance advocacy priorities.
• Oversee and drive reporting surrounding governance initiatives to ensure transparency and accountability across key business functions.
• Build perspectives through research, analysis, and intuition
• Work with some of the most emerging issues in financial services, including digital assets (i.e crypto & stablecoins), interchange, fraud and scams etc., to inform business strategy and advocacy.

Required qualifications, capabilities, and skills

• Minimum of 5  years’ experience in a fast-paced, dynamic, matrixed environment.
• Knowledge of, and passion for, emerging consumer payments products.
• Understanding of interchange economics, payment systems, or related regulatory developments.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills, with the ability to manage multiple high-priority initiatives concurrently.
• Self-starter who works independently and drives deliverables.
• Proven ability to build relationships across all levels of the organization.
• Results-oriented, intellectually curious, with keen attention to detail and a bias towards action.
• Ability to interview subject matter experts, synthesize large amounts of information, and communicate research to senior leadership in multiple formats.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, OneDrive).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Job Tags

Similar Jobs