Job Description

Summary

We’re looking for a Agent I, Connect Center to bring their energy to our team. At Spire, we’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Duties and Responsibilities

• Answering inbound customer calls, emails, and chats.
• Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions.
• If this sounds like you, you’re in the right place.
• You like to take charge, and people often look to you for direction or guidance.
• You’re quick to identify issues and enjoy tackling them head-on.
• Your friends would describe you as “cool as a cucumber” when things get hectic.
• You’re interested in where the energy industry is going, and you want to be part of it.
• All other duties as assigned.

Supervisory Responsibilities

None

Required Education (certifications, licenses)

• High school diploma / GED, required. 

Required knowledge, skill and abilities

• Now that you know us a little better, you can see we do things differently. To us, customer service is much more than saying “I’m sorry” and “I understand.” It’s about owning the conversation and getting each and every customer what they need.
• Simply put, it’s challenging work. Our expectations around the quality of our customer service are among the highest in the industry. When calls spike in the fall and the winter, it gets a little crazy. And, when people reach out to us, they’re not always at their best, and that can be emotionally draining.
• Our reward is in how we show people that Spire is there for them and their community. Not every conversation will end on a high note, but our customers should hang up the phone feeling that Spire treated them with care and respect.
• That’s why we don’t put up a wall between ourselves and our customers. You won’t find scripts or canned phrases like “Thank you for your business” here. As the voice of our company, we use our individual strengths to open up to people, get to the root of their problem, and resolve it. We rely on our teams to speak up about issues that might be causing customers problems so we can improve our service.
• People who fully embrace what we do and how we do it have the opportunity to pursue long and enriching careers at Spire.

Physical demands, environment and schedule

• Work is normally performed in a shared office environment, typically, 8 hours a day (8am - 5pm), Monday through Friday, though occasional after-hours work may be needed.
• Occasional travel to other parts of the company and state may be needed.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com.

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity Employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

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