Job Description
Overview:
Supervise, train and inspect the performance of assigned Floor Supervisor, Rooms Control, Floor Attendant, Guest Room Attendant, Turndown Attendant, Uniform Supervisor, Uniform Attendant, Seamstress, Linen Room Attendant, Public Space Supervisor and Public Space Cleaner ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Facilitate projects in an organized and timely manner
- Assist with administrative tasks and maintain organization throughout the department as needed
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive internal/external guest relations at all times.
- Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
- Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
- Document call offs and replace for any shift.
- Coordinate breaks for assigned staff.
- Prepare and distribute assignment sheets to assigned staff and review priorities.
- Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such and ensure security of keys.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
- Check all staff for proper work attire/grooming.
- Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
- Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
- Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
- Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
- Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
- Document pertinent information in department log book.
- Properly clock out staff making any adjustments needed.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Additional Duties & Responsibilities:
- Assist in other areas of Housekeeping as assigned.
- Attend designated meetings.
- Stock Housekeeping supplies.
Qualifications:
- 2+ years experience as a housekeeping Manager.
- Forbes Travel Guide luxury four/five star resort/hotel experience.
- Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
- High school graduate, or experience equivalent
- Fluency in English both verbal and non-verbal. Provide legible communication.
- Compute mathematical calculations.
- Ability to:
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Be a clear thinker, remaining calm and resolving problems using good judgement
- Follow directions thoroughly
- Understand guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
- Ascertain departmental training needs and provide such training
- Direct performance of staff and follow up with corrections when needed
Desirable:
- Fluency in a foreign language, preferably Spanish.
- Previous guest relations training.
- Ability to input and access information in the property management system/computers.
Essential:
- Exert physical effort in transporting carts, linen, furniture (200 pounds) to different areas of the resort.
- Endure various physical movements throughout the work areas.
- Reach 6.5 feet.
- Remain in stationary position for 60 minutes throughout work shift.
- Satisfactorily communicate with guests, management and co-workers to their understanding
Compensation:
Base Pay Start Rate: $72,000 - $78,000/Yr
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
Job Tags
Full time, Immediate start, Flexible hours, Shift work