Job Description

Are you a natural leader with a passion for creating exceptional patient experiences? Patuxent Orthodontics is a thriving, modern orthodontic practice dedicated to building confident smiles that last a lifetime. We are seeking an energetic, organized, and experienced Full-Time Orthodontic Administrative Team Leader to champion our front-office operations and lead our patient-care team. 

If you are a proactive problem-solver who excels in a fast-paced environment and knows how to keep an administrative team motivated and accountable, we want to hear from you!

Why Join Us?

• Team-Oriented Culture: Work with a small, close-knit group that genuinely values hard work and mutual support.
• Competitive Pay: We offer an above-average hourly rate, highly commensurate with your experience.
• Robust Benefits: 401(k) retirement plan, health insurance, and paid holiday/vacation time off.

Key Responsibilities:

Team Leadership & Performance:

• Train, coach, and support front-desk personnel, scheduling coordinators, and treatment coordinators.
• Manage daily front-office task assignments to ensure optimal coverage, efficiency, and patient flow.
• Foster accountability and promote a collaborative, positive, and growth-oriented workplace culture.

Operations & Patient Flow:

• Oversee daily administrative operations to maximize clinical schedule efficiency. 
• Serve as the escalation point for patient inquiries, financial discussions, and conflict resolution.
• Implement and optimize office systems, management policies, and communication protocols.

Marketing & Social Media:

• Monitor and implement creative internal and external marketing strategies.
• Track and analyze doctor and patient referral sources.
• Utilize social media platforms as an active layer for practice communication and advertising.

Required Qualifications:

• Experience: Minimum 2-3 years of administrative experience strictly within an orthodontic or dental practice.
• Leadership: Proven leadership capability with prior experience managing a team or acting as a shift/department lead.
• Software: High proficiency in dental/orthodontic software, preferably Cloud9 .
• Financial Acumen: Strong understanding of orthodontic insurance billing, pre-authorizations, ledger management, and third-party financing solutions.
• Soft Skills: Exceptional multitasking and communication skills under pressure.
• Work History: Results-driven professional with a strong performance record and a stable work history and able to provide 2 professional references. 

How to Apply:

Ready to lead our front-office team? Please submit your resume alongside a cover letter to the Office Manager explaining exactly why you would be an asset to our practice.

• Please note: Apply strictly through this job board or email. NO phone calls please.

Job Tags

Hourly pay, Full time, Shift work

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