Service BDC Operator job at Ray Catena BMW of Westchester White Plains, NY, US

Job Description

Are you a motivated and customer-focused individual with strong communication skills? Are friendly and positive two words that can describe you?

GREAT!

Join our team as a Service BDC (Business Development Center) Operator and play a key role in delivering exceptional customer service at our dealership! As a Service BDC Operator, you will be responsible for handling inbound and outbound calls and assisting customers with their service-related inquiries. Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department. Responsibilities:

Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
Update customer information and maintain accurate records of interactions.
Confirm service appointments.
When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.

Qualifications:

Prior experience in customer service, call centers, or automotive BDC is a plus
Strong communication skills (verbal and written) with a professional phone presence
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills
Passion for delivering excellent customer service
Interest in learning more about vehicle maintenance and dealership service operations
Ability to follow detailed instructions accurately
Strong work ethic and reliability
Positive attitude and a team-oriented mindset
Bilingual is a plus
High school diploma or equivalent required

Benefits:

401(k)
Medical, Dental, Vision insurance
Life insurance
Opportunities for advancement
Paid time off and vacation

Schedule:

Monday to Friday 10:00am – 7:00pm
Every other Saturday (7:45am – 4:00pm)

Background check and drug testing is required. Marijuana is not a disqualifier.

Job Tags

Full time, Monday to Friday

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